IP telephony is a technology that transmits voice calls over the internet instead of traditional telephone lines. This method, known as VoIP (Voice over Internet Protocol), converts voice into digital data packets and delivers it to the other party over the internet network. The VoIP solutions we offer at Gelecek İnternet lower businesses' communication costs while providing a more flexible and feature-rich telephone experience.

How Does VoIP Work?

When you speak, your voice is an analog signal. The VoIP system converts this analog voice into digital data packets, transmits it over the internet, and converts it back into voice on the other side. This process happens within milliseconds, so call quality can be equivalent to or better than a traditional phone. A stable internet connection and a network configuration that prioritizes voice traffic (QoS) are important for a high-quality call.

VoIP Calling Methods

• IP desk phone: Devices that resemble a traditional phone but connect directly to the network.
• Softphone: Software phones installed on a computer, used with a microphone and headset.
• Mobile app: Apps that let you make calls with your extension number on smartphones.
• Analog converter (ATA): Adapters that connect your existing analog phones to the VoIP network.

Advantages of VoIP

1. Low cost: It provides significant savings, especially on intercity and international calls.
2. Flexibility: It carries your extension number with you, so you can make calls with the same number wherever you are.
3. Rich features: Call forwarding, voicemail, conference calling and call recording are provided as standard.
4. Easy scaling: No physical cabling is needed to add a new line.
5. Integration: By working integrated with CRM and business software, you can see customer information at the moment of a call.

Factors Affecting Voice Quality

In VoIP, voice quality largely depends on the quality of your internet connection. Factors such as latency, packet loss and jitter can affect the call. For this reason, it is important to set up a configuration that prioritizes voice traffic on your network and to ensure sufficient bandwidth. Approximately 100 Kbps of capacity is sufficient for each simultaneous call.

How It Differs from a Traditional Phone

With a traditional phone, each line is connected to a physical cable and an exchange. With VoIP, dozens of lines can operate over a single internet connection. Your number does not change when you move, adding new staff takes minutes, and the entire system is managed from a central panel.

To get support with setting up a VoIP infrastructure for your business, choosing suitable IP phone devices, or migrating your existing system to VoIP, you can write to destek@gelecekint.com.