:root{--a:#086AD8;--bg:#f4f7fb;--card:#fff;--ink:#14203a;--mut:#8a94a8;--line:#e7ecf3;--ok:#16a34a;--warn:#d97706;--new:#2563eb;--closed:#64748b}
*{box-sizing:border-box}html,body{overflow-x:hidden;max-width:100%;width:100%}body{margin:0;font-family:-apple-system,Segoe UI,Roboto,Arial,sans-serif;background:var(--bg);color:var(--ink);font-size:15px;line-height:1.5;min-height:100vh;min-height:100dvh;display:flex;flex-direction:column}
body>*{min-width:0;max-width:100%}
.chip,.kbcard .tl a,.tl .s{overflow-wrap:anywhere}
a{color:var(--a);text-decoration:none}.wrap{max-width:1440px;width:100%;margin:0 auto;padding:18px 26px}
.top{background:var(--a);color:#fff;padding:14px 0;position:sticky;top:0;z-index:10}
.topin{max-width:1440px;margin:0 auto;padding:0 22px;display:flex;align-items:center;gap:10px}
.tlogo{display:flex;align-items:center;gap:10px;color:#fff;text-decoration:none;flex:0 0 auto}
.tlmark{display:inline-flex;line-height:0;filter:drop-shadow(0 2px 4px rgba(0,0,0,.15))}
.tltext{font-size:18.5px;letter-spacing:.2px;white-space:nowrap}
@media(max-width:560px){.tlmark svg{width:30px;height:30px}.tltext{font-size:15px}}
.topsearch{flex:1;max-width:440px;margin:0 auto;display:flex;background:#fff;border-radius:9px;overflow:hidden}
.topsearch input{border:0;padding:9px 13px;font-size:14px;flex:1;min-width:0}
.topsearch button{border:0;background:#fff;padding:0 13px;cursor:pointer;font-size:15px}
.top .r{flex:0 0 auto;display:flex;align-items:center}
.hbtn{background:rgba(255,255,255,.16);color:#fff;padding:7px 13px;border-radius:9px;text-decoration:none;font-size:13.5px;font-weight:600;white-space:nowrap;margin-left:8px;transition:background .15s}
.hbtn:hover{background:rgba(255,255,255,.30)}
.hbtn .sm{display:none}
.hlang{color:#fff!important;opacity:.92;margin-left:12px!important;font-size:13.5px;font-weight:700}
@media(max-width:560px){.hbtn .lg,.hbtn .sm{display:none}.hbtn{padding:7px 10px;font-size:15px;margin-left:6px}.hlang{margin-left:8px!important;font-size:13px}.tlogo b{font-size:14px}.topin{padding:0 12px;gap:6px}}
.navbar{background:#0b57c2;position:sticky;top:0;z-index:9;box-shadow:0 2px 8px rgba(0,0,0,.08)}
.navbarin{max-width:1440px;margin:0 auto;padding:0 12px;display:flex;flex-wrap:wrap;gap:2px}
.navbar a{color:#fff;padding:10px 11px;font-size:13px;text-decoration:none;opacity:.92;flex:0 0 auto;border-bottom:3px solid transparent}
.navbar a:hover{opacity:1;background:rgba(255,255,255,.12)}
.navbar a.home{font-weight:700;border-bottom-color:#fff}
.authwrap{max-width:440px;margin:24px auto;width:100%;padding:0 14px}
.authhero{background:linear-gradient(135deg,#086AD8,#7C3AED);border-radius:20px 20px 0 0;padding:30px 28px 24px;color:#fff;text-align:center;position:relative;overflow:hidden}
.authhero:after{content:"";position:absolute;top:-40px;right:-40px;width:150px;height:150px;background:rgba(255,255,255,.08);border-radius:50%}
.authhero .ic{width:62px;height:62px;border-radius:17px;background:rgba(255,255,255,.22);display:inline-flex;align-items:center;justify-content:center;font-size:30px;margin-bottom:12px}
.authhero h1{margin:0;font-size:22px;font-weight:800}.authhero p{margin:6px 0 0;opacity:.92;font-size:13.5px;line-height:1.5}
.authbody{background:#fff;border:1px solid var(--line);border-top:0;border-radius:0 0 20px 20px;padding:26px 28px;box-shadow:0 18px 40px rgba(15,23,42,.10)}
.authbody label{font-weight:600;font-size:13.5px}
.authfeat{display:flex;gap:9px;align-items:flex-start;margin-top:12px;font-size:12.8px;color:var(--mut);line-height:1.45}
.authfeat .fi{flex:0 0 auto;font-size:15px}
.authalt{text-align:center;margin-top:16px;font-size:13.5px}
.footer{background:#0f1b30;color:#c7d2e0;margin-top:auto;padding:30px 0}
.footin{max-width:1440px;margin:0 auto;padding:0 22px;display:flex;flex-wrap:wrap;gap:16px;align-items:center;justify-content:space-between}
@media(max-width:560px){.topsearch{max-width:none}.tlogo b{font-size:15px}}
.top b{font-size:17px}.top .r a{color:#fff;opacity:.9;margin-left:14px;font-size:14px}
.card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:18px;margin:14px 0;box-shadow:0 4px 14px rgba(15,23,42,.04)}
.btn{display:inline-flex;align-items:center;gap:8px;background:var(--a);color:#fff;font-weight:700;padding:12px 22px;border-radius:10px;border:0;cursor:pointer;font-size:15px}
.btn:hover{filter:brightness(1.08)}.btn.g{background:#eef2f8;color:var(--ink)}
input,textarea,select{width:100%;padding:12px 14px;border:1.5px solid var(--line);border-radius:10px;font-size:15px;font-family:inherit;background:#fff}
textarea{min-height:120px;resize:vertical}label{display:block;font-weight:600;margin:12px 0 6px;font-size:14px}
.msg{border-radius:12px;padding:14px 16px;margin:10px 0;border:1px solid var(--line)}
.msg.cust{background:#ffffff;border:1px solid #d7dce6;border-left:4px solid #475569;box-shadow:0 1px 6px rgba(15,23,42,.09)}.msg.agent{background:#e6f0ff;border-color:#b6d3ff;border-left:4px solid #0b57c2}.msg.system{background:#fffbeb;border-color:#fde68a;font-size:13px;color:#92400e}
.msg .meta{font-size:12px;color:var(--mut);margin-bottom:6px}
.badge{display:inline-block;padding:3px 10px;border-radius:20px;font-size:12px;font-weight:700;color:#fff}
.b-new{background:var(--new)}.b-open{background:var(--warn)}.b-answered{background:var(--ok)}.b-pending{background:#7c3aed}.b-closed{background:var(--closed)}.b-awaiting_phone{background:#94a3b8}
.row{display:flex;gap:10px;flex-wrap:wrap}.row>*{flex:1;min-width:0}
.navb{flex:0 0 auto;white-space:nowrap;padding:9px 16px;font-size:14px;text-decoration:none}
.row>.nogrow,.nogrow{flex:0 0 auto;white-space:nowrap}
.tl{list-style:none;padding:0;margin:0}.tl li{border-bottom:1px solid var(--line)}
.tl a{display:block;padding:14px 6px;color:var(--ink)}.tl a:hover{background:#f7f9fc}
.tl .s{font-weight:700}.tl .m{font-size:12.5px;color:var(--mut);margin-top:3px}
/* Talep-liste renk/focus (Can 07-24): status-renkli sol-serit + hover */
.tl li.tkrow{border-left:4px solid transparent}
.tl li.st-new{border-left-color:var(--new);background:#f5f8ff}
.tl li.st-open{border-left-color:var(--warn)}
.tl li.st-answered{border-left-color:var(--ok)}
.tl li.st-pending{border-left-color:#7c3aed}
.tl li.st-closed{border-left-color:var(--closed)}
.tl li.st-awaiting_phone{border-left-color:#94a3b8}
.tl li.tkrow a{padding-left:14px}
/* Mobil: talep listesi KART (scroll-satir degil) */
@media(max-width:640px){
  .tl{display:flex;flex-direction:column;gap:10px}
  .tl li{border:1px solid var(--line);border-bottom:1px solid var(--line);border-radius:12px;background:#fff;box-shadow:0 2px 8px rgba(15,23,42,.05);overflow:hidden}
  .tl li.tkrow{border-left-width:5px}
  .tl li a{padding:14px}
  .tl li a .row{flex-wrap:wrap}
}
.grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(120px,1fr));gap:10px}
.stat{background:#fff;border:1px solid var(--line);border-radius:12px;padding:14px;text-align:center}
.stat b{display:block;font-size:26px;color:var(--a)}.stat span{font-size:12.5px;color:var(--mut)}
.herofull{background:linear-gradient(135deg,#086AD8,#7C3AED);color:#fff;width:100%}
.herowrap{max-width:1440px;margin:0 auto;padding:46px 22px;text-align:center}
.hero{background:linear-gradient(135deg,#086AD8,#7C3AED);color:#fff;border-radius:18px;padding:36px 24px;text-align:center;margin:14px 0}
.herofull h1,.hero h1{margin:0 0 8px;font-size:30px;font-weight:800}.herofull p,.hero p{margin:0 auto 18px;opacity:.93;max-width:600px}
.hsearch{max-width:480px;margin:0 auto;display:flex;gap:8px}.hsearch input{border:0}
.kbgrid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin:14px 0}
@media(max-width:860px){.kbgrid{grid-template-columns:repeat(2,1fr);gap:12px}}
@media(max-width:560px){.kbgrid{grid-template-columns:1fr;gap:12px}}
.kbcard{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px 18px;box-shadow:0 4px 14px rgba(15,23,42,.04);transition:box-shadow .15s,transform .15s}
.kbcard:hover{box-shadow:0 8px 22px rgba(15,23,42,.09);transform:translateY(-2px)}
.catcard{display:block;background:#fff;border:1px solid var(--line);border-radius:16px;overflow:hidden;box-shadow:0 4px 14px rgba(15,23,42,.05);transition:box-shadow .15s,transform .15s;text-decoration:none;color:inherit}
.catcard:hover{box-shadow:0 12px 28px rgba(15,23,42,.12);transform:translateY(-3px)}
.catcard .ci{height:132px;background-size:cover;background-position:center;background-color:#e8eef6}
.catcard .cb{padding:14px 16px}.catcard .cb h3{margin:0 0 4px;font-size:16px}.catcard .cb .cc{color:var(--a);font-weight:700;font-size:13px}
.acard{display:block;background:#fff;border:1px solid var(--line);border-radius:14px;overflow:hidden;box-shadow:0 4px 14px rgba(15,23,42,.05);transition:box-shadow .15s,transform .15s;text-decoration:none;color:inherit}
.acard:hover{box-shadow:0 10px 24px rgba(15,23,42,.11);transform:translateY(-2px)}
.acard .ai{height:120px;background-size:cover;background-position:center;background-color:#e8eef6}
.acard .ab{padding:13px 15px}.acard .ab b{font-size:14.5px;line-height:1.3;display:block}.acard .ab .am{color:var(--mut);font-size:12.5px;margin-top:6px}
.kbcard h3{margin:0 0 8px;font-size:16px;display:flex;align-items:center;gap:8px}
.kbcard .tl li:last-child{border-bottom:0}.kbcard .tl a{padding:9px 4px;font-size:14px}
.sec-title{font-size:20px;margin:28px 0 4px;padding-left:10px;border-left:4px solid var(--a);font-weight:800}
.wa{background:#25D366!important;color:#fff!important}
.chips{display:flex;flex-wrap:wrap;gap:8px;justify-content:center;margin-top:12px}
.chip{background:rgba(255,255,255,.18);color:#fff;padding:7px 15px;border-radius:20px;font-size:13.5px;text-decoration:none}
.chip:hover{background:rgba(255,255,255,.28)}
@media(max-width:560px){.hero{padding:26px 16px}.hero h1{font-size:22px}}
.muted{color:var(--mut);font-size:13px}.err{background:#fef2f2;border:1px solid #fecaca;color:#b91c1c;padding:12px 14px;border-radius:10px;margin:10px 0}
.ok{background:#f0fdf4;border:1px solid #bbf7d0;color:#15803d;padding:12px 14px;border-radius:10px;margin:10px 0}
.jspgbar{display:flex;gap:5px;justify-content:center;flex-wrap:wrap;margin-top:12px;align-items:center}
.jspgbar button{padding:6px 12px;font-size:13px;border:1px solid var(--line);background:#fff;border-radius:8px;cursor:pointer;min-width:34px;color:var(--ink)}
.jspgbar button.on{background:var(--a);color:#fff;border-color:var(--a);font-weight:700}
.jspgbar .jsx{color:var(--mut);padding:0 3px}
.pnav{display:flex;flex-wrap:wrap;gap:8px;margin:8px 0 14px}
.pnav .navb{border:1px solid var(--line)}
@media(max-width:560px){
.wrap,.topin,.footin,.herowrap{max-width:100%!important}
.wrap{padding:12px}
.row{flex-direction:column;align-items:stretch!important}
.card,.grid,.row,form,table,pre,input,textarea,select{max-width:100%;min-width:0}
select,input,textarea{width:100%}
.pnav{flex-wrap:nowrap;overflow-x:auto;-webkit-overflow-scrolling:touch;padding-bottom:6px;margin:8px -12px 12px;padding-left:12px;padding-right:12px}
.pnav .navb{padding:9px 14px}
.grid{grid-template-columns:repeat(2,1fr)}
table{font-size:12.5px}
}